Shipping policy
At WellEssence, we're committed to making your shopping experience as smooth and stress-free as possible.
Please read the information below regarding order processing, shipping times, and delivery updates.
📦 Order Processing
All orders are processed within 1–3 business days after your order has been placed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that orders are not processed on weekends or public holidays.
🚚 Shipping Times
Estimated shipping times may vary depending on your location and product demand.
Typical delivery times:
- 🇦🇺 Australia: 7–14 business days
- 🇺🇸 United States: 7–15 business days
- 🌍 International: 7–20 business days
We work closely with our trusted fulfillment partners to ensure your order arrives as quickly and safely as possible.
🔍 Tracking Your Order
Once your order has been shipped, tracking details will be emailed directly to you.
Please allow a few days for tracking updates to appear after dispatch.
⏳ Delays & High Demand Periods
During periods of high demand, holidays, or unexpected courier delays, shipping times may be slightly extended.
We truly appreciate your patience and understanding during these times.
📋 Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout.
WellEssence is not responsible for orders shipped to incorrectly entered addresses.
📬 Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible so we can assist you.
💬 Contact Us
If you have any questions regarding your order or shipping, please contact us:
We're always happy to help 🌿