Shipping Information
At WellEssence, we're committed to making your shopping experience as smooth and stress-free as possible.
Please read the information below regarding order processing, shipping times, and delivery updates.
📦 Order Processing
All orders are processed within 24 hours after your order has been placed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that orders are not processed on weekends or public holidays.
🚚 Shipping Times
Estimated shipping times may vary depending on your location and product demand.
Typical delivery times:
- 🇦🇺 Australia: 6–14 business days
- 🇺🇸 United States: 6–10 business days
- 🌍 International: 7–14 business days
We work closely with our trusted fulfillment partners to ensure your order arrives as quickly and safely as possible.
We ship worldwide from our international fulfilment partners. Delivery times vary by region (sometimes 7–20 business days). Import duties and taxes for your country are calculated at checkout where applicable. For regions where duties cannot be pre-calculated, local customs fees may apply upon delivery.
🔍 Tracking Your Order
Once your order has been shipped, tracking details will be emailed directly to you.
Please allow a few days for tracking updates to appear after dispatch.
⏳ Delays & High Demand Periods
During periods of high demand, holidays, or unexpected courier delays, shipping times may be slightly extended.
We truly appreciate your patience and understanding during these times.
📋 Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout.
WellEssence is not responsible for orders shipped to incorrectly entered addresses.
📬 Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible so we can assist you.
💬 Contact Us
If you have any questions regarding your order or shipping, please contact us:
We're always happy to help 🌿